Policies & Service Standards
Clear expectations so you always know what to expect.
Please review these standards before enrolling. They explain the service area, scheduling, communication, billing, and coaching scope so we can begin with clarity on both sides.
01
Program Details & Scheduling Guidelines
- Foundation is delivered remotely.
- Performance and Concierge include in-person sessions within the Philadelphia and South Jersey service area.
- Appointments are generally available Monday through Friday from 9:00 AM to 5:00 PM unless otherwise stated.
- Weekly Scorecards are due each Sunday. Feedback is typically provided within 1-2 business days.
02
Service Area & Travel
- In-person sessions are available within a 30-mile radius of Philadelphia, Cherry Hill, Moorestown, and Haddonfield.
- Sessions outside that radius may be available on a limited basis with a travel add-on. Availability and pricing must be confirmed before scheduling.
- In-person sessions may take place at a gym, office, home, or another agreed-upon location. Any gym day-pass or facility fee is the client's responsibility.
03
Communication & Response Times
- Support is provided through secure messaging, email, and approved coaching tools.
- Response times vary by program. Our standard goal is to reply within 1-2 business days during business hours.
- Communication is for coaching guidance, accountability, questions, and plan adjustments. It is not intended for urgent or time-sensitive medical concerns.
04
Cancellation, Rescheduling & Missed Sessions
- Please provide at least 24 hours' notice for cancellations or rescheduling.
- Sessions canceled with less than 24 hours' notice may be forfeited.
- If GLP GlowUp needs to reschedule, we will offer the earliest reasonable alternative.
05
Monthly Services & Rollover Policy
- Monthly sessions, check-ins, recovery credits, and services are active only within the current program month.
- Unused services expire at the end of the active program month and do not roll over to future months.
- This structure helps protect consistency, momentum, and the quality of your coaching experience.
06
Payments, Billing & Minimum Commitment
- Programs are cash-pay, out-of-network monthly subscriptions unless otherwise stated.
- A 3-month minimum commitment applies.
- After the minimum commitment, programs continue month to month unless canceled at least 7 days before the next billing date.
- All completed program and package purchases are final and non-refundable.
07
Add-Ons & Recovery Credits
- Concierge recovery credits are active only within the current program month.
- Recovery credits may be used for eligible recovery, performance, or movement-support services.
- Recovery and performance services are supportive coaching services and are not medical care.
08
Out-of-Network, Superbills & HSA/FSA
- A superbill can be provided upon request.
- Reimbursement is not guaranteed.
- Clients should verify insurance, HSA, or FSA eligibility directly with their plan administrator before enrolling.
09
Scope of Services & Safety
- GLP GlowUp provides educational coaching for strength training, movement, body-composition habits, nutrition behaviors, accountability, and performance support.
- We do not prescribe medications, diagnose or treat medical conditions, or manage medication side effects.
- New, worsening, or concerning symptoms should be directed to your prescribing clinician or another appropriate medical provider.
10
Application Data & Privacy
- Application information is used to understand your goals, review whether the program may be appropriate, respond to your inquiry, and prepare for a possible introductory call.
- Form submissions may be processed by the website-hosting and communication providers used to receive and review inquiries.
- Share only information that is relevant to your coaching inquiry. Do not use the form for urgent concerns or time-sensitive medical information.
- If you enroll, any additional information collected for service delivery will be addressed through the applicable coaching agreements and intake process.
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